FAQs

How do I make an appointment?

To enquire about an appointment, please complete our online contact form. Alternatively, send an email to leahmacklan@gmail.com.

Do I need a referral?

You can see Leah both privately and via Medicare under the Australian Government’s Better access to health care initiative. You do not need to have your referral ready prior to booking an appointment, but if you do intend to claim your rebate, please ensure your referral letter is dated prior to your first appointment. For private sessions, you do not require a referral.

What can I expect in my first appointment?

During your initial appointment, your psychologist Leah will complete a thorough intake assessment ensuring she has an understanding of your current and past circumstances with a biopsychosocial theoretical underpinning. Leah will guide this process for you in session one, with the aim to get a full understanding of who you are, and how you exist in your world. By the end of the session if you and Leah feel you are a good match, she will assist you to collaboratively make goals that will guide your therapeutic treatment plan.

How often should I expect to book an appointment?

It is usually best to see your psychologist frequently at the beginning to build up momentum as this is evidence-based practice and provides the best results. The timing between appointments will be up to you and your psychologist in creating your individualised treatment support plan. On average, it is best to book in for fortnightly appointments for the first few sessions and then, you can devise a plan that suits your treatment needs. If things change and you need to cancel your appointment, that is no trouble at all, as long as you provide notice outside of the cancellation policy so your session can be offered to someone on the waitlist.

Will my psychologist be able to provide letters of support (e.g. SEAS applications, work or education support etc)?

Leah is more than happy to provide letters where appropriate for clients but these need to be discussed and agreed upon. Typically all documented support is conducted in session to ensure confidentiality and your consent over sharing of your information and medical records. Medical certificates can be provided for school or work but please note that these may not be received instantaneously and may be charged by the hourly rate. Requests for letters of support conducted outside of psychological session time should be discussed with your psychologist as it may not be viable with their current caseload of client hours or appropriate depending on your presenting issues and the circumstances of the required document.

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© 2025 by Leah Macklan

Leah Macklan Psychology acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We pay our respects to Elders past, present and emerging. This always was, always will be, Aboriginal land.

© 2025 by Leah Macklan

Leah Macklan Psychology acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We pay our respects to Elders past, present and emerging. This always was, always will be, Aboriginal land.